Introduction

1. These terms and conditions relate to the Hypnotherapy services provided by ‘Soul and Mind – Hypnotherapy Center’ to persons seeking, or agreeing to participate in, such services (hereinafter  referred to as ‘Clients’.
2. These Terms and conditions are subject to revision at short notice.  Our website (https://soulandmind.org) will always display the latest version and Clients with a printed version are advised to check the version number and date shown below to ensure they are reading an up to date copy.

Client and Therapist Relationship

3. To achieve the best results from Hypnotherapy there must be a willingness from the client to commit to the process and for them to be motivated to make any desired change in behaviour.   By agreeing to undertake a course of therapy you are agreeing to engage with the treatment process outlined to you by your therapist, and fully participate in therapy sessions to the best of your ability.
4. As a professional Hypnotherapist your therapist is bound by a code of conduct and follows performance and ethical guidelines.  Your therapist will never suggest anything that might be harmful, unethical or against your will.
5. There is no guarantee that Hypnotherapy will be successful in 100% of cases.  There are several factors that influence the outcome of individual therapy.  While benefits are typically observed in the majority of cases clients should note there can be no guarantees of success or cure in relation to their individual circumstances.

Provision of Hypnotherapy

6. For new clients wishing to explore the benefits of Hypnotherapy an initial introductory consultation session of 30 minutes is provided free of charge.  During this session clients are encouraged to identify the changes they hope to achieve from Hypnotherapy while  the Therapist identifies the most suitable process and techniques that will best achieve those aims.
7. Attendance at an introductory session does not commit a client to participate in any future treatment.
8. Therapy sessions normally last for 55 mins.  Sessions may be provided ‘face to face’ or ‘online’ via a video link.  The number and type of sessions required to meet a clients’ outcomes will vary dependent of the presenting circumstances.  A proposed course of therapy  would be agreed between the therapist and client in advance at the start of therapy.
9. Clients who present for treatment under the influence of alcohol or recreational drugs (except those medications prescribed by their doctor) will not be treated.  If a client attends a therapy  session under the influence of alcohol or recreational drugs or demonstrates any violent/abusive behaviour we reserve the right to cancel the treatment session and refuse any future treatment.
10. If a client arrives late for an appointment every effort will be made to utilise the time remaining to provide a reduced therapy session.

Fees and charges

11. For new clients an initial introductory session of 15 minutes between client and therapist is provided for £25, adjusted on the first session.
12. The fee payable for each individual therapy session (face to face or online) is £95.  Payment must be made in advance by Bank Transfer and received in our account 48 hours prior to the associated therapy session.  Bank transfer details will be provided at the time of booking.
13. Requests to cancel or rearrange an appointment received over 48 hours in advance of the session commencing will incur no charge.  Any requests to cancel or reschedule an appointment received with less than 48 hours notice will incur a charge of £45.
14. In the event a client does not attend for a appointment and no notice is given the full session fee will normally be payable.  In exceptional circumstances at our discretion this fee may be refunded.
15. In circumstances where the client’s lateness attending means a therapy session cannot be provided or is severely curtailed the full session fee will normally be payable.  In exceptional circumstances at our discretion this fee may be refunded or part refunded.

Confidentiality and Data Protection

16. All client information will be treated in strictest confidence.  An explanation of the way we handle client information and meet our legal duties  to keep client information safe and secure is outlined in our Privacy Policy .
17. By agreeing to treatment clients are providing their consent for SoulAndMind – Hypnotherapy Center to  collect, retain and use identifiable information about them for the purposes outlined in our Privacy Policy.   (Available at htpss:/www.soulandmmind.org/PrivacyPolicy or a printed copy can be provided on request.)
18. Client information will not be disclosed to a third party unless specific circumstances arise such as:

• The need to disclose information to ensure the safety of the client of another person.
• Where there its legal requirement to disclose information to help with the detection or prevention of crime.
• Where the client has given consent to the disclosure.

Provision of On Line Therapy

19. On line sessions are provided using the Zoom video conferencing  application.  Clients wishing to engage using on line therapy will need to download the application if not already a user.  (Further details at htpps://support.zoom.com)
20. To ensure continuity of the video link during sessions, clients must ensure the relevant speed and bandwidth of any internet and WI Fi connection used to connect their preferred reception device is sufficient.
21. Clients are responsible for ensuring the environment in which they opt to receive online therapy is suitable for that purpose.  An area where the client can relax free from noise and distraction during the session time is essential.  An unsuitable environment is likely to diminish the effectiveness of the therapy provided online.
22. Where there are technological malfunctions during an online session reconnections will be attempted during the allotted appointment time. In the event of a complete failure of the link, not attributable to the client setup in isolation, every effort will be made to reschedule the session at a mutually agreeable time.
23. The most ups to date version of the Zoom video conferencing application uses end to end encryption to ensure secure communications between meeting participants.  To enhance the confidentiality of the on line therapy session clients should also ensure that their device has up to date anti-virus and anti-malware software installed.

Medical Issues

24.   Prior to commencing treatment clients will be requested to complete a medical questionnaire.  This will include personal details, and question about medical and lifestyle issues. By completing the medical questionnaire, clients agree to submit only true and accurate information and include all information that might be significant and/or impact on future therapy treatment.
25. Hypnotherapy services offered to clients are not intended to be a substitute for professional medical advice diagnosis and treatment.  Please consult with your GP prior to your treatment to diagnose and treat any medical conditions.

Applicable Law

The services provided by SoulAndMind – Hypnotherapy Center and any legal issues arising from those services and the the relationship between clients and therapists providing those services are subject to the jurisdiction of the laws of England and Wales.  By agreeing to treatment clients accept that any dispute or differences shall be subject to the exclusive jurisdiction of the courts of England and Wales.